Shipping & Returns

HOW LONG WILL IT TAKE TO GET MY ORDER?

Pleas allow up to 7-10 business days for us to process your order.

U.S. orders, please allow a minimum of 2-5 business days to ship your order after we have processed it.

Shipping outside the US may take an additional 7-14 business days.

 
HOW MUCH IS SHIPPING AND HANDLING?

North American and South American orders are subject to USPS pricing. These will be offered to you at checkout.

Europe, Asia, and Australia, we charge a flat rate (varying upon location) plus an additional percentage. These will be offered to you at checkout.

PLEASE CHOOSE THE CHEAPEST SHIPPING OPTION AVAILABLE. WE DO NOT SEND PRIORITY MAIL UNLESS YOUR ORDER CANNOT BE SENT MEDIA MAIL. NO SHIPPING REFUNDS WILL BE GIVEN IF YOU SELECT PRIORITY MAIL AND WE SEND YOUR ORDER MEDIA MAIL.
 

HOW DO YOU SHIP / TRACKING?

To North and South America, we ship all orders First Class or Priority via USPS. We will ship Media Mail when applicable. We do not currently offer tracking.

Europe, Asia, and Australia, we use TNT Mailfast Services.
 

WHY IS MY ORDER LATE?

We will turn your order around as quickly as possible. The USPS shipping estimates are not guaranteed and we cannot guarantee an exact date that your order will arrive. International orders are subject to arriving an additional 7-14 business days later than the estimated date of delivery. Please note that if you order a pre-order item with other items, we will not ship your order until the pre-order item is to be shipped.

We ask that you email us only if it has been over 4 weeks since placing your order, unless it is a pre-order, in which case please email us if it has been over 4 weeks since the official release date. When you email us, you must include date you placed order, reciept id, transaction id, your name, your address, and a description of what you ordered. Not including this information will delay a response from us.

Some order may require a special shipping plan. Make sure you have selected the proper plan. We will not ship your items with incorrect shipping plans and will no longer be notifying you if you did not select the proper plan or plans.

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